RETURN POLICY
We aim to maintain a clear and fair return process.
Return Timeframe
Return requests must be submitted within 14 calendar days of confirmed delivery.
Eligibility Conditions
To qualify for return, items must:
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Be unused
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Be in original packaging
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Be in resalable condition
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Include proof of purchase
Non-Returnable Items
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Final sale or clearance products
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Customized or special-order items
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Items showing signs of use or modification
Return Procedure
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Contact service@catalyflux.com
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Provide your order number and reason for return
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Await return authorization instructions
Returns sent without prior authorization may not be accepted.
Refunds
Refunds are issued to the original payment method within 5–10 business days after inspection and approval.
Original shipping fees are non-refundable unless the return is due to a verified fulfillment error.
Return shipping costs are the responsibility of the customer unless otherwise specified.